Return and Refund Policy

Last updated: 30 September 2026

This policy applies to purchases from the WheelsAndParts.com online store operated by Kurama Management OÜ (registry code 16970522), Järveotsa tee 47-57, 13520 Tallinn, Estonia, e-mail info@wheelsandparts.com.

1. Your right of withdrawal (14 days) – consumers

If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. If you ordered several items that are delivered separately, the period starts when you receive the last item.

To exercise the right of withdrawal, inform us of your decision by a clear statement, for example by e-mail to info@wheelsandparts.com, stating your name, order number and the products concerned. You may use the model withdrawal form below, but it is not obligatory. It is enough that you send your notice before the withdrawal period has expired.

2. Returning the goods

Please send the goods back to us without undue delay and no later than 14 days after you informed us of your withdrawal. The deadline is met if you send the goods before the 14 days have passed.

Return address: Kurama Management OÜ, Järveotsa tee 47-57, 13520 Tallinn, Estonia. Before sending, please e-mail us at info@wheelsandparts.com so we can confirm the return details and, where possible, offer a parcel machine return.

Return costs: you bear the direct cost of returning the goods.

Please pack the goods carefully, preferably in the original packaging, and include all accessories and manuals.

You may handle the goods as you would in a shop to check their nature, characteristics and functioning. You are liable for any diminished value of the goods resulting from handling beyond that – for example if a tool has been used for work, a part has been installed on a vehicle, or the goods show signs of use or damage.

3. Refunds

If you withdraw from the contract, we will refund all payments received from you, including the standard delivery costs (except any extra costs if you chose a delivery method more expensive than the cheapest standard delivery we offer).

We will make the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We will use the same payment method you used for the original transaction unless you expressly agree otherwise; you will not incur any fees for the refund.

We may withhold the refund until we have received the goods back or you have provided proof of having sent them, whichever is earlier.

4. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• goods made to your specifications or clearly personalised (e.g. custom-made or cut-to-size products);
• sealed goods that are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery;
• goods which, after delivery, have been inseparably mixed with other items (e.g. fluids or lubricants that have been used);
• sealed software or audio/video recordings that have been unsealed after delivery.

5. Defective, damaged or incorrect goods

Your right of withdrawal is separate from your rights if the goods are defective. If you receive a defective, damaged or wrong item, contact us at info@wheelsandparts.com with your order number, a description of the problem and photos. We will repair, replace or refund the item in accordance with the law and cover the reasonable return costs.

As a consumer, you can claim for defects that existed at the time of delivery and become apparent within 2 years of delivery. Please notify us within 2 months of discovering the defect. Details are in section 7 of our Terms of Service.

If a parcel arrives visibly damaged, please note this with the carrier if possible and tell us as soon as possible. This does not affect your statutory rights.

6. Business customers

The statutory right of withdrawal does not apply to purchases made for business purposes. Returns of non-defective goods by business customers are accepted only by prior agreement. Claims for defective goods are handled in accordance with our Terms of Service.

7. Questions

If you have any questions about returns, contact us at info@wheelsandparts.com.

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Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Kurama Management OÜ (WheelsAndParts.com), Järveotsa tee 47-57, 13520 Tallinn, Estonia, info@wheelsandparts.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

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Ordered on (*) / received on (*): ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.